Privacy Policy

Who we are

T-Square Cloud (“T-Square Cloud”, “we”, “us”, “our”) operates the website at tsquarecloud.com and provides WordPress engineering and site-care services. We are based in Chennai, India. For the purposes of India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”), we act as the Data Fiduciary for the personal data described in this policy.

What we collect

Information you give us

• Your name
• Your work email address
• Your website URL
• Any message or details you include in our contact or audit-request forms
• Information you share with us by email or during a project

Information collected automatically

• IP address and approximate location
• Browser and device type
• Pages viewed and actions taken on the site
• Cookies and similar technologies (see below)

Cookies and analytics

We use a small number of essential cookies to make the site work, and analytics tools to understand how the site is used so we can improve it:

• Google Analytics — aggregate traffic and usage statistics
• Microsoft Clarity — behavioural analytics including heatmaps and session recordings, with automatic masking of sensitive fields

You can control or block cookies through your browser settings, and opt out of Google Analytics using Google’s opt-out browser add-on. Blocking some cookies may affect how the site works.

How we use your data

• To respond to your enquiries and deliver the free audit
• To provide, maintain and improve our services and website
• To keep our website and systems secure
• To meet our legal and regulatory obligations

We rely on your consent and on legitimate business purposes permitted under the DPDP Act. We do not sell your personal data, and we do not use it for automated decision-making that produces legal effects.

Who we share it with

We share personal data only with service providers who help us run our business, under appropriate confidentiality and data-protection terms. These currently include:

• Digital Ocean — website and application hosting
• Google — website analytics (Google Analytics)
• Microsoft — business email and productivity (Microsoft 365) and website analytics (Microsoft Clarity)
• Zoho — business applications
• WPMUDEV — website security, performance and SEO tooling

We may also disclose data where required by law, or to protect our rights, safety or property.

International transfers

Some of these providers process data on servers outside India. Where that happens, we take reasonable steps to ensure your data continues to be protected to a standard consistent with the DPDP Act.

How long we keep it

We keep personal data only for as long as needed for the purpose it was collected, to provide our services, or to meet legal obligations — after which it is deleted or anonymised.

Payments

Payments for our services are made by bank transfer or UPI. We do not collect or store card or bank-account credentials on this website.

How we keep it safe

We apply reasonable technical and organisational safeguards to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Your rights

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you
• Ask us to correct or complete inaccurate or incomplete data
• Ask us to erase data we no longer need
• Withdraw consent you previously gave
• Nominate another person to exercise your rights in the event of death or incapacity
• Raise a grievance about how we handle your data

To exercise any of these, contact the Grievance Officer (below). We will respond within the timelines required under the DPDP Act.

Children

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last revised, and continued use of the site after changes means you accept the updated policy.

Contact — the Grievance Officer

For any question, request or grievance about your personal data, contact the Grievance Officer at [email protected] (T-Square Cloud, Chennai, India).

If you are not satisfied with our response, you also have the right to complain to the Data Protection Board of India.